Frequently Asked Questions
Everything you need to know about shopping with Pratap Sons
What is the typical delivery timeline for an order?
Standard domestic orders are delivered within 5-7 business days, while international shipping may take 10-15 business days depending on the destination.
Do you offer customization or bespoke tailoring services?
Yes, we offer customization on select ethnic wear. Please contact our concierge team with your measurements and specific requirements after placing your order.
What is your return and exchange policy?
We accept returns within 7 days of delivery for unworn items with original tags. Please note that customized or altered garments are not eligible for return or exchange.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link and a unique AWB number to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is available for select pin codes within India.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements with our chart to ensure a perfect fit.